Refund/Cancellation Policy

We understand that sometimes things change and you may need to cancel your order. We offer a 100% satisfaction guarantee, so you can cancel your order for any reason within 24 hours of placing it.

To cancel your order, please contact us at info@ideaprintcity.com or call 8146992437. We will process your cancellation and issue a full refund within 3 business days.

Once your order has been processed and shipped, we are unable to offer a refund. However, if there are any defects in the printed materials, we will repair or replace them at no charge.

We hope this policy is fair and transparent. If you have any questions, please do not hesitate to contact us.

Here are some additional things to keep in mind:

  • The refund policy only applies to orders that have not yet been processed or shipped. If you have sent us a confirmation to print & approved the artwork by return mail, we will not be able to refund the amount as printing uses fixed costs like paper, plates, printing inks which go waste.
  • The refund will be issued to the original form of payment.
  • Shipping and handling fees are non-refundable.
  • We may charge a cancellation fee if your order is cancelled after 24 hours of placing it.

We appreciate your understanding and hope that you will enjoy your printing experience with Idea Catalysts Inc.!